Privacy Policy pomp88 –
Member Personal Data Protection

Pomp88 takes our responsibility to the privacy of all members and platform users seriously. This Privacy Policy explains in detail how we manage your personal data from the moment you register until you stop using our services.

This policy applies to all information collected through the official pomp88 website, our mobile app, and any other official communication channels we operate. By using the pomp88 platform, you agree to the data collection and usage practices described in this document.

We operate in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international standards on personal data protection. Your privacy is not merely a legal obligation to us — it is the foundation of the trust you place in pomp88.

We only collect data that is genuinely necessary to provide you with a safe, seamless, and high-quality service. Below are the categories of data we collect:

Every piece of data we collect has a clear and lawful purpose. We do not use your data for any purpose other than those stated here without first obtaining your consent.

• Processing account registration and carrying out identity verification (KYC) as required by the authorities.
• Processing deposits and fund withdrawals securely and accurately to the correct account.
• Detecting and preventing fraudulent activity, money laundering, and unauthorized access to your account.
• Providing effective customer support and resolving your inquiries or complaints promptly.
• Sending important notifications related to your account, security, and policy updates.
• Monitoring gameplay patterns for responsible gaming programs and member protection.
• Improving the user experience based on aggregated, anonymized feedback and platform usage patterns.
• Complying with legal and regulatory requirements applicable to platform operations.

The security of your personal data is our top technical priority. pomp88 continuously invests in the latest security infrastructure to ensure your information is always protected against unauthorised access, loss, or misuse.

• All data transmitted between your device and our servers is protected using 256-bit SSL/TLS encryption — the same encryption technology used by Malaysia's leading banking institutions.
• Data stored in our databases is encrypted using AES-256 encryption, one of the highest standards in the industry.
• Strict internal access controls ensure that only authorised personnel can access member personal data, and only to the extent required for their duties.
• Automated monitoring systems operate 24 hours a day to detect any suspicious activity or intrusion attempts.
• Regular security audits are conducted by independent third parties to ensure our systems consistently meet current security standards.
• Secure data backup procedures are performed on a regular basis to prevent data loss from unforeseen incidents.

Your data retention period depends on the type of data and applicable legal requirements. Generally, active account data is retained for the duration the account remains active plus seven (7) years after account closure to meet audit and legal compliance requirements.

Pomp88 does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. This is a commitment we will never compromise on.

However, there are limited situations where we need to share your data with certain parties in order to provide the services you have requested:

• Payment processors: Recognized payment service providers such as FPX, DuitNow, and digital wallet processors require certain information to securely process your financial transactions.
• Game software providers: Our game providers may receive technical data necessary to deliver a smooth and fair gaming experience.
• Legal authorities: We will disclose the required data when mandated by Malaysian law, court order, or a legitimate request from a law enforcement agency.
• Trusted partners: In the event of a merger, acquisition, or sale of business assets, user data may be transferred provided the receiving party is bound by an equivalent privacy policy.

All third parties working with us are required to adhere to strict data protection standards and may only use your data for purposes agreed upon contractually.

Pomp88 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

• Essential Cookies: Required for core platform functions such as login authentication and session management. These cookies cannot be disabled as the platform will not function without them.
• Performance Cookies: Collecting anonymous data on how you use our platform to help us identify areas for improvement.
• Functional Cookies: Remembering your preferences and settings, such as language and display options, for a more personalized experience.
• Security Cookies: Helping us identify suspicious activity and protecting your account from unauthorized access.

You can manage cookie settings through your web browser. However, disabling certain cookies may affect specific platform features. For more information on managing cookies, refer to your browser's help section.

As a pomp88 member and data subject under Malaysia's PDPA, you have certain rights regarding your personal data. We respect and facilitate the exercise of these rights:

To exercise any of the above rights, please contact our data protection team by email at [email protected] or via live chat on the platform. We will process your request within 30 business days.

The pomp88 platform is strictly for users aged 18 and above. We do not knowingly collect or process personal data from children under the age of 18.

If we discover that personal data of a child has been collected without our knowledge, we will take immediate action to delete that data and close the associated account. If you believe that a minor has registered an account on our platform, please contact us immediately.

Pomp88 reserves the right to amend this Privacy Policy from time to time to reflect changes in our data practices, new legal requirements, or service improvements. Each amendment will be accompanied by an updated revision date at the top of this document.

For significant amendments that directly affect your privacy rights, we will provide clear notice via your registered email or an in-platform notification at least 14 days before the changes take effect. Continued use of the platform after that date will be considered your acceptance of the updated Privacy Policy.

If you have any questions, concerns, or complaints regarding how we manage your personal data, we encourage you to reach out to us directly. We are committed to addressing every enquiry seriously and transparently.

• In-platform live chat — available 24 hours a day, 7 days a week, with responses within minutes.
• Official email: [email protected] – response within 24 business hours for general enquiries.
• For official complaints related to data privacy, include "Privacy Complaint" in your email subject line for faster handling.

If you are not satisfied with our response, you have the right to lodge a complaint with the Malaysia Personal Data Protection Department or the relevant regulatory body as required under PDPA 2010.